Providing a note-worthy customer service is no easy feat for any business. Good customer service creates loyal customers and it goes beyond selling your products and services. For the second part of this article click here to read: Providing Excellent Customer Service: Part 2... Here are … Read more about Providing Good Customer Service : Part 3
Providing Excellent Customer Service
For the first part of this article click here to read: How to Provide Amazing Customer Service... Explaining Your Service Effectively for an Excellent Customer Service Never assume that your prospect has heard of your business or company. Moreover, never assume that he/she knows about your … Read more about Providing Excellent Customer Service
How to Provide Amazing Customer Service
What makes an amazing customer service? While a sale is a wonderful end-result of this, it is not what fully defines good customer service. It is your ability to make the prospects' whole experience with you positive and, hopefully, so pleasantly memorable that they will come back for more. In … Read more about How to Provide Amazing Customer Service
Best Practices for Appointment Setting
To succeed in marketing and sales, one must take every means just to build out one's pipeline. This means setting appointments over the phone or cold calling for appointments. Appointment setting is one of the most difficult tasks sellers face, however, meeting your prospect opens a marvelous … Read more about Best Practices for Appointment Setting
The Tasks And Responsibilities of a Call Center Agent
Because of increased bottom lines and cost advantages, many large and small companies are relying greatly on call center agents. Call center services allow you to save money which you can utilize for core business processes and experience profits. And these are just some of the benefits these … Read more about The Tasks And Responsibilities of a Call Center Agent
Does Your Small Business Need Cold Calls Specialist?
Many bigtime businesses today rely greatly on call centers to improve, grow and compete with other businesses. These people find BPO services like call centers necessary as today’s market is a cut throat competition and everybody is trying to snatch his competitor’s customers or clients. However, … Read more about Does Your Small Business Need Cold Calls Specialist?
Telemarketing – Definition and Best Practices
Many think that telemarketing is one of the most divisive strategies in modern marketing. Some companies and organizations have actually used unethical practices that have made several governments across the globe pass legislation on telemarketing.This has forced companies to make drastic changes to … Read more about Telemarketing – Definition and Best Practices
Cold Calling – What is it?
Cold Calling So much has changed in the past 20+ years in the world of sales and marketing, and it is easy to pass cold calling as an ancient sales tactic that is no longer efficient in today's virtual world. However, to utterly discount cold calling is a huge mistake you should never make. Because … Read more about Cold Calling – What is it?